Fast, human replies
No ticket queues, no junior SDRs. You talk to someone who can actually scope the work.
Clarity first
We’ll ask sharp questions, share a proposed approach, and flag risks early.
Partners, not vendors
Engagements are led by seniors, with direct communication and a plan you can plan around.
References: We connect serious clients with past clients when they agree. Case studies show published work; other clients are among the logos.
Reach the studio
Prefer email, WhatsApp, or a call? We’re split between the US East Coast and Central Europe—you rarely wait for a coast to wake up.
- Studio email office@getcraftedpixel.com
- WhatsApp / Viber (Serbia) +381 65 43 63 142
- US voice line +1 (315) 582-4180 · calls only · daily 12:00–20:00 ET
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Headquarters New York, NY, USA · Novi Sad, Serbia · remote worldwide
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Founder and owner (Serbia) marko.banovic@craftedpixel.rs · Serbian market craftedpixel.rs
Hours (the honest version)
The sun never sets on our inboxes NY + Novi Sad - someone is usually online while your side of the world is awake. US line: +1 (315) 582-4180 · 12:00–20:00 ET, seven days a week. Email: still < 1 business day for a real answer.
Thanks—your message was received
We’ll read your message and reply within one business day. If it’s urgent, email office@getcraftedpixel.com with “URGENT” in the subject line.
Something went wrong. Try again or email us directly.
Get in touch
Use Contact for a short message, or open Project inquiry if you’d like to share your budget, topic, and scope up front. On a phone, you can also swipe left or right to switch forms.
We read every message—a senior replies, not a ticket bot.
Project inquiry
Start a conversation
Share some context—we’ll get back to you with questions, a rough timeline, and how we’d put the team together.
Applying for an open position? Use the form on the Careers page—this form is for project inquiries only.
FAQ
FAQ
Quick answers before you send—especially if it’s your first time working with us.
Go to the formWe aim for less than one business day for a thoughtful reply from a senior lead—not an autoresponder. If you’re blocked ahead of a launch, email office@getcraftedpixel.com with “URGENT” in the subject line and we’ll triage faster.
For a short message, use Contact. For a project, open Project inquiry and include your goals, a rough timeline, a budget range (an honest “not sure yet” is fine), links to your product or site, and who else is involved in the decision. More context up front means fewer emails before we propose next steps.
Yes—a focused 30-minute strategy call to see whether we’re a fit. No slides, no hard sell. We’ll ask clarifying questions and sketch how we’d approach the work; you decide whether you want a written proposal.
We’re anchored in New York and Novi Sad and work across the US, Europe, and beyond. Mention your time zone in your message—we’ll suggest times that don’t punish either side.
Yes. Send a mutual NDA or ask for ours after the first contact. We don’t share materials outside the project team, and we expect the same for our methods and pricing.
It’s sent to Web3Forms, which immediately notifies the team by email. You can also reach us directly at office@getcraftedpixel.com or marko.banovic@craftedpixel.rs.
From inbox to kickoff
New York and Novi Sad—one team, two time zones
By default we work async with shared tools, so work keeps moving while one coast sleeps. Cameras on when it helps; written decisions when they keep everyone aligned.
US hub
US line
Eastern Time · strategy calls and US-side launches
- +1 (315) 582-4180 · US line · daily 12:00–20:00 ET
- Natural overlap with East Coast stakeholders
EU hub
Novi Sad, Serbia
Central European Time · build and craft
- WhatsApp / Viber +381 65 43 63 142 for quick threads
- Serbian market and local positioning: craftedpixel.rs
Everything else is remote-friendly—your plan doesn’t need a return address.